The fryer will not turn on
Check that the plug is securely inserted and the outlet is working. Make sure the basket is completely closed, as many models have a safety microswitch.
Select your brand and model to look up documented error codes. Note that the same code may mean different things depending on the manufacturer.
Select your brand
The following guidance applies to any air fryer. Error codes may have different meanings depending on the brand and model.
E1, E2, E3, and other codes do not have a universal meaning: they vary by brand, model, and version. Use this guide only for orientation and always check your fryer's manual.
1. Turn off the appliance and unplug it from the socket. 2. If it is hot, let it cool down completely before restarting. 3. Wait at least 10–15 minutes before plugging it back in. 4. Reconnect the appliance and check if the problem persists. 5. If the model has a specific procedure in the manual, follow it. 6. If sparks, a burning smell, abnormal smoke, or electrical issues appear, unplug the appliance and contact support. Please note: this is a general restart procedure, not a specific diagnosis.
Hardware Repair (Frequent on: Cosori, Ninja, Philips). Usually indicates a fault in the NTC thermistor or temperature sensor. Solution: unplug the fryer, perform a hard reset by leaving it off for 15 minutes. If the problem persists upon turning it on, service is required.
Hardware Repair (Frequent on: Cosori, Ariete, Moulinex). Often signals a sensor short circuit or severe overheating. Solution: unplug immediately from the power source, visually check if the ventilation grilles are clear and wait for it to cool. If it reappears, it requires repair.
Software Reset (Frequent on: Ninja, Generic, Proscenic). Typically indicates the activation of the overheating protection or a poorly positioned basket. Solution: verify the basket insertion, move the appliance at least 15cm away from the wall, let it cool, and try again.
Software Reset (Frequent on: Ninja, Cosori). Often associated with board communication problems or fan/voltage anomalies. Solution: unplug the appliance, check if the fan is spinning or obstructed. Avoid extension cords or multi-adapters and connect it to a wall outlet.
Hardware Repair (All brands). May indicate a defective basket microswitch or a blown thermal fuse. Solution: make sure you hear the basket 'click' when inserted. If it doesn't turn on in other outlets, contact support.
Check that the plug is securely inserted and the outlet is working. Make sure the basket is completely closed, as many models have a safety microswitch.
Remove and reinsert the basket by pushing it all the way in. Check for any food residue blocking the closure or the contact sensor.
This is often caused by very fatty foods (e.g., sausages, bacon). The fat drips to the bottom and burns. You can try adding a tablespoon of water to the bottom of the outer basket before cooking to reduce smoke, or empty excess fat.
Turn off the appliance immediately. There could be food stuck on the upper heating element, or a potential electrical fault. If it's not caused by burnt residue, do not reuse it and contact support.
Do not overload the basket. Make sure to shake the food halfway through cooking and consider slightly increasing the time or temperature compared to standard instructions.
Foods are overlapping too much. Cook in smaller batches and ensure air circulates freely around the food.
If an error persists after unplugging the appliance for 15-20 minutes, it usually indicates a faulty sensor or circuit. Avoid DIY repairs on electrical components and consult support.
Modern air fryers feature built-in microcomputers that constantly monitor the thermistor (heat sensor) and fan airflow. When an error code appears, the motherboard has cut power to prevent a potential fire. About 60% of errors are 'false positives' solvable with a software reset, while the remaining 40% require hardware replacement.
Choose a brand to see available models or select 'Other' for generic guidance.
NA15X
The air fryer may have been stored in a place that was too cold. The device is too cold. Leave it at room temperature for at least 60 minutes. If the problem persists, call the Philips telephone support service or go to the customer service center in your country
The divider is not installed. Install the divider. The "E2" message is displayed and cooking stops when a small container interrupts cooking and the other small container immediately starts cooking. Remove the container to let the device cool down for 2 minutes, then reinsert it to prepare cooking for the other small container
The device may not be functioning correctly. Try unplugging and replugging the device into the power outlet. If you cannot resolve the problem, call the Philips telephone support service or go to the customer service center in your country
The device may not be functioning correctly. Try unplugging and replugging the device into the power outlet. If you cannot resolve the problem, call the Philips telephone support service or go to the customer service center in your country
NA220 - NA221
The air fryer may have been stored in a place that was too cold. If the device has been stored in a low-temperature environment, let it warm up to room temperature for at least 15 minutes before plugging it back in. If the problem persists, call the Philips telephone support service or go to the customer service center in your country. The air fryer display shows the codes
The device shows an error. Unplug the device and plug it back in. If the problem persists, call the Philips telephone support service or go to the customer service center in your country
The device shows an error. Unplug the device and plug it back in. If the problem persists, call the Philips telephone support service or go to the customer service center in your country
The device shows an error. Unplug the device and plug it back in. If the problem persists, call the Philips telephone support service or go to the customer service center in your country
The device shows an error. Unplug the device and plug it back in. If the problem persists, call the Philips telephone support service or go to the customer service center in your country
NA351
The air fryer may have been stored in a place that was too cold. If the device has been stored in a low-temperature environment, let it warm up to room temperature for at least 15 minutes before plugging it back in. If "E1" continues to appear on the screen, call the Philips telephone support service or go to the customer service center in your country
The device may not be functioning correctly. Try unplugging and replugging the device into the power outlet. If you cannot resolve the problem, call the Philips telephone support service or go to the customer service center in your country
The device may not be functioning correctly. Try unplugging and replugging the device into the power outlet. If you cannot resolve the problem, call the Philips telephone support service or go to the customer service center in your country
NA555
The device is broken/defective. Call the Philips telephone support service or go to the customer service center in your country. The air fryer may have been stored in a place that was too cold. If the device has been stored in a low-temperature environment, let it warm up to room temperature for at least 15 minutes before plugging it back in. If "E1" continues to appear on the screen, call the Philips telephone support service or go to the customer service center in your country. On the air fryer display appears the text
The device may not be functioning correctly. Try unplugging and replugging the device into the power outlet. If you cannot resolve the problem, call the Philips telephone support service or go to the customer service center
The device may not be functioning correctly. Try unplugging and replugging the device into the power outlet. If you cannot resolve the problem, call the Philips telephone support service or go to the customer service center
CAF-P583S-KUS
There is an open circuit in the temperature sensor. Contact Customer Service
There is a short circuit in the temperature sensor. Contact Customer Service
The air fryer's overheat protection has been activated. Turn off and unplug the air fryer and let it cool down completely. If the display still shows "E3", contact Customer Service
The air fryer has been plugged into a 220–240V outlet. Turn off and unplug the air fryer. Use the air fryer only with 120V, 60Hz outlets
CAF-LI211
There is an open circuit in the temperature sensor. Contact Customer Service
There is a short circuit in the temperature sensor. Contact Customer Service
The air fryer's overheat protection has been activated. Turn off and unplug the air fryer and let it cool down completely. If the display still shows "E3", contact Customer Service
The air fryer has been plugged into a 220–240V outlet. Turn off and unplug the air fryer. Use the air fryer only with 120V, 60Hz outlets
CAF-SE601S-CUS
There is an open circuit in the temperature sensor. Contact Customer Service
There is a short circuit in the temperature sensor. Contact Customer Service
The air fryer's overheat protection has been activated. Turn off and unplug the air fryer and let it cool down completely. If the display still shows "E3", contact Customer Service
The air fryer has been plugged into a 220–240V outlet. Turn off and unplug the air fryer. Use the air fryer only with 120V, 60Hz outlets
The DC motor is faulty. Contact Customer Service
CAF-DC601-KUS
There is an open circuit in the temperature sensor. Contact Customer Service
There is a short circuit in the temperature sensor. Contact Customer Service
The air fryer has been plugged into a 220–240V outlet. Turn off and unplug the air fryer. Use the air fryer only with 120V, 60Hz outlets
There is an open circuit in the temperature sensor. Contact Customer Service
There is a short circuit in the temperature sensor. Contact Customer Service
CAF-DC601-KUS
There is an open circuit in the temperature sensor. Contact Customer Service
There is a short circuit in the temperature sensor. Contact Customer Service
The air fryer has been plugged into a 220–240V outlet. Turn off and unplug the air fryer. Use the air fryer only with 120V, 60Hz outlets
There is an open circuit in the temperature sensor. Contact Customer Service
There is a short circuit in the temperature sensor. Contact Customer Service
CAF-TF901-KUS
There is an open circuit in the upper temperature sensor of left basket. Contact Customer Service
There is a short circuit in the upper temperature sensor of left basket. Contact Customer Service
The air fryer's overheat protection in left basket has been activated. Turn off and unplug the air fryer and let it cool down completely. If the display still shows "E3", contact Customer Service
There is an open circuit in the lower temperature sensor of left basket. Contact Customer Service
There is a short circuit in the lower temperature sensor of left basket. Contact Customer Service
There is an open circuit in the upper temperature sensor of right basket. Contact Customer Service
There is a short circuit in the upper temperature sensor of right basket. Contact Customer Service
There is an open circuit in the lower temperature sensor of right basket. Contact Customer Service
There is a short circuit in the lower temperature sensor of right basket. Contact Customer Service
The air fryer's overheat protection in right basket has been activated. Turn off and unplug the air fryer and let it cool down completely. If the display still shows "E28", contact Customer Service
CAF-R901-AUS
There is an open circuit in the temperature sensor of the left basket. Contact Customer Service (see page 24)
There is a short circuit in the temperature sensor of the left basket. Contact Customer Service (see page 24)
The air fryer's overheat protection has been activated. Turn off and unplug the air fryer and let it cool down completely. If the display still shows "E3", contact Customer Service (see page 24)
The air fryer has been plugged into a 220–240V outlet
There is an open circuit in the temperature sensor of the right basket. Contact Customer Service (see page 24)
There is a short circuit in the temperature sensor of the right basket. Contact Customer Service (see page 24)
CAF-R901-AUS
There is an open circuit in the upper temperature sensor of left baskt. Contact Customer Service (see page 25)
There is a short circuit in the upper temperature sensor of left basket. Contact Customer Service (see page 25)
The air fryer's overheat protection in the left basket has been activated. Turn off and unplug the air fryer and let it cool down completely. If the display still shows "E3", contact Customer Service (see page 25)
There is an open circuit in the lower temperature sensor of left basket. Contact Customer Service (see page 25)
There is a short circuit in the lower temperature sensor of left basket. Contact Customer Service (see page 25)
There is an open circuit in the upper temperature sensor of right basket. Contact Customer Service (see page 25)
There is a short circuit in the upper temperature sensor of right basket. Contact Customer Service (see page 25)
There is an open circuit in the lower temperature sensor of right basket. Contact Customer Service (see page 25)
There is a short circuit in the lower temperature sensor of right basket. Contact Customer Service (see page 25)
The air fryer's overheat protection in right basket has been activated. Turn off and unplug the air fryer and let it cool down completely. If the display still shows "E28", contact Customer Service (see page 25)
CAF-L501-KUS
There is an open circuit in the temperature sensor. Contact Customer Service (see page 17)
There is a short circuit in the temperature sensor. Contact Customer Service (see page 17)
The air fryer's overheat protection has been activated. Turn off and unplug the air fryer and let it cool down completely. If the display still shows "E3", contact Customer Service (see page 17)
The air fryer has been plugged into a 220–240V outlet. Turn off and unplug the air fryer. Use the air fryer only with 120V, 60Hz outlets
MAF-D1001
The air fryer is not connected to a power supply; plug the power cord into a grounded electrical outlet. The basket is not pushed into place; pull out the basket and push it back into place.
The sensor has a broken circuit; contact the after-sales service team.
The sensor has a short circuit; contact the after-sales service team.
The fan blade is stuck; contact the after-sales service team. The motor is damaged or other components have a broken circuit; contact the after-sales service team.
Cooking oily ingredients: when you fry ingredients containing more fat, there will be a lot of smoke, which is normal. The air fryer still contains grease residue from the previous cooking program; ensure that you clean the air fryer after each cooking program.
Too many ingredients in the basket; the ingredients in the basket can't exceed the maximum mark. The basket is not properly inserted; properly insert the basket.
MAF-W6051
The air fryer is not connected to a power supply; plug the power cord into a grounded electrical outlet. The basket is not pushed into place; pull out the basket and push it back into place.
The sensor has a broken circuit; contact the after-sales service team.
The sensor has a short circuit; contact the after-sales service team.
The fan blade is stuck; contact the after-sales service team. The motor is damaged or other components have a broken circuit; contact the after-sales service team.
Cooking oily ingredients: when you fry ingredients containing more fat, there will be a lot of smoke, which is normal. The air fryer still contains grease residue from the previous cooking program; ensure that you clean the air fryer after each cooking program.
Too many ingredients in the basket; the ingredients in the basket can't exceed the maximum mark. The basket is not properly inserted; properly insert the basket.
The scheduled time is too short; the scheduled time should be longer than the cooking time. The scheduled time is not saved; the scheduled time should be saved and carried out by pressing the control knob.
The Mi Home/Xiaomi Home app is not the latest version; update the Mi Home/Xiaomi Home app to the latest version. The Wi-Fi signal is weak; move to a location where the signal is strong enough.
Wi-Fi cannot be connected; check whether the Wi-Fi is connected normally or reset the Wi-Fi to reconnect.
The meaning of a code can change depending on the model. The messages below were found in the documents for cosori models in our archive: always check the manual for your variant.
There is an open circuit in the temperature sensor. Contact Customer Service
There is a short circuit in the temperature sensor. Contact Customer Service
There is an open circuit in the temperature sensor. Contact Customer Service
There is a short circuit in the temperature sensor. Contact Customer Service
The air fryer has been plugged into a 220–240V outlet. Turn off and unplug the air fryer. Use the air fryer only with 120V, 60Hz outlets
There is an open circuit in the temperature sensor. Contact Customer Service
The DC motor is faulty. Contact Customer Service
There is a short circuit in the temperature sensor. Contact Customer Service
There is an open circuit in the lower temperature sensor of left basket. Contact Customer Service
There is a short circuit in the lower temperature sensor of left basket. Contact Customer Service
There is an open circuit in the upper temperature sensor of right basket. Contact Customer Service
There is a short circuit in the upper temperature sensor of right basket. Contact Customer Service
There is an open circuit in the lower temperature sensor of right basket. Contact Customer Service
There is a short circuit in the lower temperature sensor of right basket. Contact Customer Service
The air fryer's overheat protection in right basket has been activated. Turn off and unplug the air fryer and let it cool down completely. If the display still shows "E28", contact Customer Service
The air fryer's overheat protection has been activated. Turn off and unplug the air fryer and let it cool down completely. If the display still shows "E3", contact Customer Service
The air fryer has been plugged into a 220–240V outlet. Turn off and unplug the air fryer. Use the air fryer only with 120V, 60Hz outlets
The meaning of a code can change depending on the model. The messages below were found in the documents for philips models in our archive: always check the manual for your variant.
The air fryer may have been stored in a place that was too cold. The device is too cold. Leave it at room temperature for at least 60 minutes. If the problem persists, call the Philips telephone support service or go to the customer service center in your country
The outside of the appliance gets hot during use. The internal heat radiates to the outer walls." This is a normal phenomenon. All handles and controls that need to be touched during use remain cool enough to be handled. The pot, basket, and inside of the appliance heat up when the appliance is switched on to ensure food is cooked properly. These parts are always too hot to touch. If the appliance is left on for too long, some areas could become too hot to touch. If you are aware of the hot areas and avoid touching them, the use of the appliance is completely safe. "Homemade fries don't turn out as expected." The wrong type of potatoes is being used for frying. For best results, use fresh and starchy potatoes. If it is necessary to store the potatoes, do not keep them in a cold environment like the refrigerator. Choose potatoes suitable for frying, as indicated on the bag. "The air fryer does not turn on. The appliance is not connected to the power outlet." Check that you have correctly inserted the plug into the power outlet. Multiple appliances are connected to a single outlet. The air fryer has a high wattage. Try a different outlet and check the fuses. Cracks are visible inside the air fryer. Inside the air fryer pot, small cracks may form as a result of contact or accidental scratches on the coating (for example, during basket insertion and/or cleaning with abrasive materials). Damage can be avoided by inserting the basket into the pot correctly. If the basket is inserted at an angle, one of its sides could hit the pot wall removing small fragments of the coating. These fragments are not harmful to health, as all materials used are food-safe. "White smoke comes out of the appliance." Fatty ingredients are being cooked. Carefully remove the excess oil or fat from the pot and continue cooking. The pot contains fatty residue from previously cooked ingredients. The white smoke is produced by the fatty residue heated in the pot. Always clean the pot and basket thoroughly after each use. "The batter does not adhere to the food as it should. Small parts of the batter could produce white smoke." Press the batter firmly onto the food to ensure it adheres. "Marinades, liquids, or meat juices splash into the melted fat." Dry the food before placing it in the basket.
The device may not be functioning correctly. Try unplugging and replugging the device into the power outlet. If you cannot resolve the problem, call the Philips telephone support service or go to the customer service center in your country
The outside of the appliance gets hot during use. The internal heat radiates to the outer walls." This is a normal phenomenon. All handles and controls that need to be touched during use remain cool enough to be handled. The pot, basket, and inside of the appliance heat up when the appliance is switched on to ensure food is cooked properly. These parts are always too hot to touch. If the appliance is left on for too long, some areas could become too hot to touch. If you are aware of the hot areas and avoid touching them, the use of the appliance is completely safe. "Homemade fries don't turn out as expected." The wrong type of potatoes is being used for frying. For best results, use fresh and starchy potatoes. If it is necessary to store the potatoes, do not keep them in a cold environment like the refrigerator. Choose potatoes suitable for frying, as indicated on the bag. "The air fryer does not turn on. The appliance is not connected to the power outlet." Check that you have correctly inserted the plug into the power outlet. Multiple appliances are connected to a single outlet. The air fryer has a high wattage. Try a different outlet and check the fuses. Cracks are visible inside the air fryer. Inside the air fryer pot, small cracks may form as a result of contact or accidental scratches on the coating (for example, during basket insertion and/or cleaning with abrasive materials). Damage can be avoided by inserting the basket into the pot correctly. If the basket is inserted at an angle, one of its sides could hit the pot wall removing small fragments of the coating. These fragments are not harmful to health, as all materials used are food-safe. "White smoke comes out of the appliance." Fatty ingredients are being cooked. Carefully remove the excess oil or fat from the pot and continue cooking. The pot contains fatty residue from previously cooked ingredients. The white smoke is produced by the fatty residue heated in the pot. Always clean the pot and basket thoroughly after each use. "The batter does not adhere to the food as it should. Small parts of the batter could produce white smoke." Press the batter firmly onto the food to ensure it adheres. "Marinades, liquids, or meat juices splash into the melted fat." Dry the food before placing it in the basket.
The divider is not installed. Install the divider. The "E2" message is displayed and cooking stops when a small container interrupts cooking and the other small container immediately starts cooking. Remove the container to let the device cool down for 2 minutes, then reinsert it to prepare cooking for the other small container
The outside of the appliance gets hot during use. The internal heat radiates to the outer walls." This is a normal phenomenon. All handles and controls that need to be touched during use remain cool enough to be handled. The pot, basket, and inside of the appliance heat up when the appliance is switched on to ensure food is cooked properly. These parts are always too hot to touch. If the appliance is left on for too long, some areas could become too hot to touch. If you are aware of the hot areas and avoid touching them, the use of the appliance is completely safe. "Homemade fries don't turn out as expected." The wrong type of potatoes is being used for frying. For best results, use fresh and starchy potatoes. If it is necessary to store the potatoes, do not keep them in a cold environment like the refrigerator. Choose potatoes suitable for frying, as indicated on the bag. "The air fryer does not turn on. The appliance is not connected to the power outlet." Check that you have correctly inserted the plug into the power outlet. Multiple appliances are connected to a single outlet. The air fryer has a high wattage. Try a different outlet and check the fuses. Cracks are visible inside the air fryer. Inside the air fryer pot, small cracks may form as a result of contact or accidental scratches on the coating (for example, during basket insertion and/or cleaning with abrasive materials). Damage can be avoided by inserting the basket into the pot correctly. If the basket is inserted at an angle, one of its sides could hit the pot wall removing small fragments of the coating. These fragments are not harmful to health, as all materials used are food-safe. "White smoke comes out of the appliance." Fatty ingredients are being cooked. Carefully remove the excess oil or fat from the pot and continue cooking. The pot contains fatty residue from previously cooked ingredients. The white smoke is produced by the fatty residue heated in the pot. Always clean the pot and basket thoroughly after each use. "The batter does not adhere to the food as it should. Small parts of the batter could produce white smoke." Press the batter firmly onto the food to ensure it adheres. "Marinades, liquids, or meat juices splash into the melted fat." Dry the food before placing it in the basket.
The device may not be functioning correctly. Try unplugging and replugging the device into the power outlet. If you cannot resolve the problem, call the Philips telephone support service or go to the customer service center in your country
The outside of the appliance gets hot during use. The internal heat radiates to the outer walls." This is a normal phenomenon. All handles and controls that need to be touched during use remain cool enough to be handled. The pot, basket, and inside of the appliance heat up when the appliance is switched on to ensure food is cooked properly. These parts are always too hot to touch. If the appliance is left on for too long, some areas could become too hot to touch. If you are aware of the hot areas and avoid touching them, the use of the appliance is completely safe. "Homemade fries don't turn out as expected." The wrong type of potatoes is being used for frying. For best results, use fresh and starchy potatoes. If it is necessary to store the potatoes, do not keep them in a cold environment like the refrigerator. Choose potatoes suitable for frying, as indicated on the bag. "The air fryer does not turn on. The appliance is not connected to the power outlet." Check that you have correctly inserted the plug into the power outlet. Multiple appliances are connected to a single outlet. The air fryer has a high wattage. Try a different outlet and check the fuses. Cracks are visible inside the air fryer. Inside the air fryer pot, small cracks may form as a result of contact or accidental scratches on the coating (for example, during basket insertion and/or cleaning with abrasive materials). Damage can be avoided by inserting the basket into the pot correctly. If the basket is inserted at an angle, one of its sides could hit the pot wall removing small fragments of the coating. These fragments are not harmful to health, as all materials used are food-safe. "White smoke comes out of the appliance." Fatty ingredients are being cooked. Carefully remove the excess oil or fat from the pot and continue cooking. The pot contains fatty residue from previously cooked ingredients. The white smoke is produced by the fatty residue heated in the pot. Always clean the pot and basket thoroughly after each use. "The batter does not adhere to the food as it should. Small parts of the batter could produce white smoke." Press the batter firmly onto the food to ensure it adheres. "Marinades, liquids, or meat juices splash into the melted fat." Dry the food before placing it in the basket.
The device shows an error. Unplug the device and plug it back in. If the problem persists, call the Philips telephone support service or go to the customer service center in your country
The outside of the appliance gets hot during use. The internal heat radiates to the outer walls." This is a normal phenomenon. All handles and controls that need to be touched during use remain cool enough to be handled. The pot, basket, and inside of the appliance heat up when the appliance is switched on to ensure food is cooked properly. These parts are always too hot to touch. If the appliance is left on for too long, some areas could become too hot to touch. If you are aware of the hot areas and avoid touching them, the use of the appliance is completely safe. "Homemade fries don't turn out as expected." The wrong type of potatoes is being used for frying. For best results, use fresh and starchy potatoes. If it is necessary to store the potatoes, do not keep them in a cold environment like the refrigerator. Choose potatoes suitable for frying, as indicated on the bag. "The air fryer does not turn on. The appliance is not connected to the power outlet." Check that you have correctly inserted the plug into the power outlet. Multiple appliances are connected to a single outlet. The air fryer has a high wattage. Try a different outlet and check the fuses. Cracks are visible inside the air fryer. Inside the air fryer pot, small cracks may form as a result of contact or accidental scratches on the coating (for example, during basket insertion and/or cleaning with abrasive materials). Damage can be avoided by inserting the basket into the pot correctly. If the basket is inserted at an angle, one of its sides could hit the pot wall removing small fragments of the coating. These fragments are not harmful to health, as all materials used are food-safe. "White smoke comes out of the appliance." Fatty ingredients are being cooked. Carefully remove the excess oil or fat from the pot and continue cooking. The pot contains fatty residue from previously cooked ingredients. The white smoke is produced by the fatty residue heated in the pot. Always clean the pot and basket thoroughly after each use. "The batter does not adhere to the food as it should. Small parts of the batter could produce white smoke." Press the batter firmly onto the food to ensure it adheres. "Marinades, liquids, or meat juices splash into the melted fat." Dry the food before placing it in the basket.
The device shows an error. Unplug the device and plug it back in. If the problem persists, call the Philips telephone support service or go to the customer service center in your country
The outside of the appliance gets hot during use. The internal heat radiates to the outer walls." This is a normal phenomenon. All handles and controls that need to be touched during use remain cool enough to be handled. The pot, basket, and inside of the appliance heat up when the appliance is switched on to ensure food is cooked properly. These parts are always too hot to touch. If the appliance is left on for too long, some areas could become too hot to touch. If you are aware of the hot areas and avoid touching them, the use of the appliance is completely safe. "Homemade fries don't turn out as expected." The wrong type of potatoes is being used for frying. For best results, use fresh and starchy potatoes. If it is necessary to store the potatoes, do not keep them in a cold environment like the refrigerator. Choose potatoes suitable for frying, as indicated on the bag. "The air fryer does not turn on. The appliance is not connected to the power outlet." Check that you have correctly inserted the plug into the power outlet. Multiple appliances are connected to a single outlet. The air fryer has a high wattage. Try a different outlet and check the fuses. Cracks are visible inside the air fryer. Inside the air fryer pot, small cracks may form as a result of contact or accidental scratches on the coating (for example, during basket insertion and/or cleaning with abrasive materials). Damage can be avoided by inserting the basket into the pot correctly. If the basket is inserted at an angle, one of its sides could hit the pot wall removing small fragments of the coating. These fragments are not harmful to health, as all materials used are food-safe. "White smoke comes out of the appliance." Fatty ingredients are being cooked. Carefully remove the excess oil or fat from the pot and continue cooking. The pot contains fatty residue from previously cooked ingredients. The white smoke is produced by the fatty residue heated in the pot. Always clean the pot and basket thoroughly after each use. "The batter does not adhere to the food as it should. Small parts of the batter could produce white smoke." Press the batter firmly onto the food to ensure it adheres. "Marinades, liquids, or meat juices splash into the melted fat." Dry the food before placing it in the basket.
The meaning of a code can change depending on the model. The messages below were found in the documents for xiaomi models in our archive: always check the manual for your variant.
The sensor has a broken circuit; contact the after-sales service team.
The sensor has a short circuit; contact the after-sales service team.
Too many ingredients in the basket; the ingredients in the basket can't exceed the maximum mark. The basket is not properly inserted; properly insert the basket.
Wi-Fi cannot be connected; check whether the Wi-Fi is connected normally or reset the Wi-Fi to reconnect.
The fan blade is stuck; contact the after-sales service team. The motor is damaged or other components have a broken circuit; contact the after-sales service team.
The air fryer is not connected to a power supply; plug the power cord into a grounded electrical outlet. The basket is not pushed into place; pull out the basket and push it back into place.
Cooking oily ingredients: when you fry ingredients containing more fat, there will be a lot of smoke, which is normal. The air fryer still contains grease residue from the previous cooking program; ensure that you clean the air fryer after each cooking program.
The Mi Home/Xiaomi Home app is not the latest version; update the Mi Home/Xiaomi Home app to the latest version. The Wi-Fi signal is weak; move to a location where the signal is strong enough.
You can still view messages and common problems documented for other cosori models. Do not assume the same code has the exact same meaning on your variant: always check your specific manual.
There is an open circuit in the temperature sensor. Contact Customer Service
There is a short circuit in the temperature sensor. Contact Customer Service
There is an open circuit in the temperature sensor. Contact Customer Service
There is a short circuit in the temperature sensor. Contact Customer Service
The air fryer has been plugged into a 220–240V outlet. Turn off and unplug the air fryer. Use the air fryer only with 120V, 60Hz outlets
There is an open circuit in the temperature sensor. Contact Customer Service
The DC motor is faulty. Contact Customer Service
There is a short circuit in the temperature sensor. Contact Customer Service
There is an open circuit in the lower temperature sensor of left basket. Contact Customer Service
There is a short circuit in the lower temperature sensor of left basket. Contact Customer Service
There is an open circuit in the upper temperature sensor of right basket. Contact Customer Service
There is a short circuit in the upper temperature sensor of right basket. Contact Customer Service
There is an open circuit in the lower temperature sensor of right basket. Contact Customer Service
There is a short circuit in the lower temperature sensor of right basket. Contact Customer Service
The air fryer's overheat protection in right basket has been activated. Turn off and unplug the air fryer and let it cool down completely. If the display still shows "E28", contact Customer Service
The air fryer's overheat protection has been activated. Turn off and unplug the air fryer and let it cool down completely. If the display still shows "E3", contact Customer Service
The air fryer has been plugged into a 220–240V outlet. Turn off and unplug the air fryer. Use the air fryer only with 120V, 60Hz outlets
You can still view messages and common problems documented for other philips models. Do not assume the same code has the exact same meaning on your variant: always check your specific manual.
The air fryer may have been stored in a place that was too cold. The device is too cold. Leave it at room temperature for at least 60 minutes. If the problem persists, call the Philips telephone support service or go to the customer service center in your country
The outside of the appliance gets hot during use. The internal heat radiates to the outer walls." This is a normal phenomenon. All handles and controls that need to be touched during use remain cool enough to be handled. The pot, basket, and inside of the appliance heat up when the appliance is switched on to ensure food is cooked properly. These parts are always too hot to touch. If the appliance is left on for too long, some areas could become too hot to touch. If you are aware of the hot areas and avoid touching them, the use of the appliance is completely safe. "Homemade fries don't turn out as expected." The wrong type of potatoes is being used for frying. For best results, use fresh and starchy potatoes. If it is necessary to store the potatoes, do not keep them in a cold environment like the refrigerator. Choose potatoes suitable for frying, as indicated on the bag. "The air fryer does not turn on. The appliance is not connected to the power outlet." Check that you have correctly inserted the plug into the power outlet. Multiple appliances are connected to a single outlet. The air fryer has a high wattage. Try a different outlet and check the fuses. Cracks are visible inside the air fryer. Inside the air fryer pot, small cracks may form as a result of contact or accidental scratches on the coating (for example, during basket insertion and/or cleaning with abrasive materials). Damage can be avoided by inserting the basket into the pot correctly. If the basket is inserted at an angle, one of its sides could hit the pot wall removing small fragments of the coating. These fragments are not harmful to health, as all materials used are food-safe. "White smoke comes out of the appliance." Fatty ingredients are being cooked. Carefully remove the excess oil or fat from the pot and continue cooking. The pot contains fatty residue from previously cooked ingredients. The white smoke is produced by the fatty residue heated in the pot. Always clean the pot and basket thoroughly after each use. "The batter does not adhere to the food as it should. Small parts of the batter could produce white smoke." Press the batter firmly onto the food to ensure it adheres. "Marinades, liquids, or meat juices splash into the melted fat." Dry the food before placing it in the basket.
The device may not be functioning correctly. Try unplugging and replugging the device into the power outlet. If you cannot resolve the problem, call the Philips telephone support service or go to the customer service center in your country
The outside of the appliance gets hot during use. The internal heat radiates to the outer walls." This is a normal phenomenon. All handles and controls that need to be touched during use remain cool enough to be handled. The pot, basket, and inside of the appliance heat up when the appliance is switched on to ensure food is cooked properly. These parts are always too hot to touch. If the appliance is left on for too long, some areas could become too hot to touch. If you are aware of the hot areas and avoid touching them, the use of the appliance is completely safe. "Homemade fries don't turn out as expected." The wrong type of potatoes is being used for frying. For best results, use fresh and starchy potatoes. If it is necessary to store the potatoes, do not keep them in a cold environment like the refrigerator. Choose potatoes suitable for frying, as indicated on the bag. "The air fryer does not turn on. The appliance is not connected to the power outlet." Check that you have correctly inserted the plug into the power outlet. Multiple appliances are connected to a single outlet. The air fryer has a high wattage. Try a different outlet and check the fuses. Cracks are visible inside the air fryer. Inside the air fryer pot, small cracks may form as a result of contact or accidental scratches on the coating (for example, during basket insertion and/or cleaning with abrasive materials). Damage can be avoided by inserting the basket into the pot correctly. If the basket is inserted at an angle, one of its sides could hit the pot wall removing small fragments of the coating. These fragments are not harmful to health, as all materials used are food-safe. "White smoke comes out of the appliance." Fatty ingredients are being cooked. Carefully remove the excess oil or fat from the pot and continue cooking. The pot contains fatty residue from previously cooked ingredients. The white smoke is produced by the fatty residue heated in the pot. Always clean the pot and basket thoroughly after each use. "The batter does not adhere to the food as it should. Small parts of the batter could produce white smoke." Press the batter firmly onto the food to ensure it adheres. "Marinades, liquids, or meat juices splash into the melted fat." Dry the food before placing it in the basket.
The divider is not installed. Install the divider. The "E2" message is displayed and cooking stops when a small container interrupts cooking and the other small container immediately starts cooking. Remove the container to let the device cool down for 2 minutes, then reinsert it to prepare cooking for the other small container
The outside of the appliance gets hot during use. The internal heat radiates to the outer walls." This is a normal phenomenon. All handles and controls that need to be touched during use remain cool enough to be handled. The pot, basket, and inside of the appliance heat up when the appliance is switched on to ensure food is cooked properly. These parts are always too hot to touch. If the appliance is left on for too long, some areas could become too hot to touch. If you are aware of the hot areas and avoid touching them, the use of the appliance is completely safe. "Homemade fries don't turn out as expected." The wrong type of potatoes is being used for frying. For best results, use fresh and starchy potatoes. If it is necessary to store the potatoes, do not keep them in a cold environment like the refrigerator. Choose potatoes suitable for frying, as indicated on the bag. "The air fryer does not turn on. The appliance is not connected to the power outlet." Check that you have correctly inserted the plug into the power outlet. Multiple appliances are connected to a single outlet. The air fryer has a high wattage. Try a different outlet and check the fuses. Cracks are visible inside the air fryer. Inside the air fryer pot, small cracks may form as a result of contact or accidental scratches on the coating (for example, during basket insertion and/or cleaning with abrasive materials). Damage can be avoided by inserting the basket into the pot correctly. If the basket is inserted at an angle, one of its sides could hit the pot wall removing small fragments of the coating. These fragments are not harmful to health, as all materials used are food-safe. "White smoke comes out of the appliance." Fatty ingredients are being cooked. Carefully remove the excess oil or fat from the pot and continue cooking. The pot contains fatty residue from previously cooked ingredients. The white smoke is produced by the fatty residue heated in the pot. Always clean the pot and basket thoroughly after each use. "The batter does not adhere to the food as it should. Small parts of the batter could produce white smoke." Press the batter firmly onto the food to ensure it adheres. "Marinades, liquids, or meat juices splash into the melted fat." Dry the food before placing it in the basket.
The device may not be functioning correctly. Try unplugging and replugging the device into the power outlet. If you cannot resolve the problem, call the Philips telephone support service or go to the customer service center in your country
The outside of the appliance gets hot during use. The internal heat radiates to the outer walls." This is a normal phenomenon. All handles and controls that need to be touched during use remain cool enough to be handled. The pot, basket, and inside of the appliance heat up when the appliance is switched on to ensure food is cooked properly. These parts are always too hot to touch. If the appliance is left on for too long, some areas could become too hot to touch. If you are aware of the hot areas and avoid touching them, the use of the appliance is completely safe. "Homemade fries don't turn out as expected." The wrong type of potatoes is being used for frying. For best results, use fresh and starchy potatoes. If it is necessary to store the potatoes, do not keep them in a cold environment like the refrigerator. Choose potatoes suitable for frying, as indicated on the bag. "The air fryer does not turn on. The appliance is not connected to the power outlet." Check that you have correctly inserted the plug into the power outlet. Multiple appliances are connected to a single outlet. The air fryer has a high wattage. Try a different outlet and check the fuses. Cracks are visible inside the air fryer. Inside the air fryer pot, small cracks may form as a result of contact or accidental scratches on the coating (for example, during basket insertion and/or cleaning with abrasive materials). Damage can be avoided by inserting the basket into the pot correctly. If the basket is inserted at an angle, one of its sides could hit the pot wall removing small fragments of the coating. These fragments are not harmful to health, as all materials used are food-safe. "White smoke comes out of the appliance." Fatty ingredients are being cooked. Carefully remove the excess oil or fat from the pot and continue cooking. The pot contains fatty residue from previously cooked ingredients. The white smoke is produced by the fatty residue heated in the pot. Always clean the pot and basket thoroughly after each use. "The batter does not adhere to the food as it should. Small parts of the batter could produce white smoke." Press the batter firmly onto the food to ensure it adheres. "Marinades, liquids, or meat juices splash into the melted fat." Dry the food before placing it in the basket.
The device shows an error. Unplug the device and plug it back in. If the problem persists, call the Philips telephone support service or go to the customer service center in your country
The outside of the appliance gets hot during use. The internal heat radiates to the outer walls." This is a normal phenomenon. All handles and controls that need to be touched during use remain cool enough to be handled. The pot, basket, and inside of the appliance heat up when the appliance is switched on to ensure food is cooked properly. These parts are always too hot to touch. If the appliance is left on for too long, some areas could become too hot to touch. If you are aware of the hot areas and avoid touching them, the use of the appliance is completely safe. "Homemade fries don't turn out as expected." The wrong type of potatoes is being used for frying. For best results, use fresh and starchy potatoes. If it is necessary to store the potatoes, do not keep them in a cold environment like the refrigerator. Choose potatoes suitable for frying, as indicated on the bag. "The air fryer does not turn on. The appliance is not connected to the power outlet." Check that you have correctly inserted the plug into the power outlet. Multiple appliances are connected to a single outlet. The air fryer has a high wattage. Try a different outlet and check the fuses. Cracks are visible inside the air fryer. Inside the air fryer pot, small cracks may form as a result of contact or accidental scratches on the coating (for example, during basket insertion and/or cleaning with abrasive materials). Damage can be avoided by inserting the basket into the pot correctly. If the basket is inserted at an angle, one of its sides could hit the pot wall removing small fragments of the coating. These fragments are not harmful to health, as all materials used are food-safe. "White smoke comes out of the appliance." Fatty ingredients are being cooked. Carefully remove the excess oil or fat from the pot and continue cooking. The pot contains fatty residue from previously cooked ingredients. The white smoke is produced by the fatty residue heated in the pot. Always clean the pot and basket thoroughly after each use. "The batter does not adhere to the food as it should. Small parts of the batter could produce white smoke." Press the batter firmly onto the food to ensure it adheres. "Marinades, liquids, or meat juices splash into the melted fat." Dry the food before placing it in the basket.
The device shows an error. Unplug the device and plug it back in. If the problem persists, call the Philips telephone support service or go to the customer service center in your country
The outside of the appliance gets hot during use. The internal heat radiates to the outer walls." This is a normal phenomenon. All handles and controls that need to be touched during use remain cool enough to be handled. The pot, basket, and inside of the appliance heat up when the appliance is switched on to ensure food is cooked properly. These parts are always too hot to touch. If the appliance is left on for too long, some areas could become too hot to touch. If you are aware of the hot areas and avoid touching them, the use of the appliance is completely safe. "Homemade fries don't turn out as expected." The wrong type of potatoes is being used for frying. For best results, use fresh and starchy potatoes. If it is necessary to store the potatoes, do not keep them in a cold environment like the refrigerator. Choose potatoes suitable for frying, as indicated on the bag. "The air fryer does not turn on. The appliance is not connected to the power outlet." Check that you have correctly inserted the plug into the power outlet. Multiple appliances are connected to a single outlet. The air fryer has a high wattage. Try a different outlet and check the fuses. Cracks are visible inside the air fryer. Inside the air fryer pot, small cracks may form as a result of contact or accidental scratches on the coating (for example, during basket insertion and/or cleaning with abrasive materials). Damage can be avoided by inserting the basket into the pot correctly. If the basket is inserted at an angle, one of its sides could hit the pot wall removing small fragments of the coating. These fragments are not harmful to health, as all materials used are food-safe. "White smoke comes out of the appliance." Fatty ingredients are being cooked. Carefully remove the excess oil or fat from the pot and continue cooking. The pot contains fatty residue from previously cooked ingredients. The white smoke is produced by the fatty residue heated in the pot. Always clean the pot and basket thoroughly after each use. "The batter does not adhere to the food as it should. Small parts of the batter could produce white smoke." Press the batter firmly onto the food to ensure it adheres. "Marinades, liquids, or meat juices splash into the melted fat." Dry the food before placing it in the basket.
You can still view messages and common problems documented for other xiaomi models. Do not assume the same code has the exact same meaning on your variant: always check your specific manual.
The sensor has a broken circuit; contact the after-sales service team.
The sensor has a short circuit; contact the after-sales service team.
Too many ingredients in the basket; the ingredients in the basket can't exceed the maximum mark. The basket is not properly inserted; properly insert the basket.
Wi-Fi cannot be connected; check whether the Wi-Fi is connected normally or reset the Wi-Fi to reconnect.
The fan blade is stuck; contact the after-sales service team. The motor is damaged or other components have a broken circuit; contact the after-sales service team.
The air fryer is not connected to a power supply; plug the power cord into a grounded electrical outlet. The basket is not pushed into place; pull out the basket and push it back into place.
Cooking oily ingredients: when you fry ingredients containing more fat, there will be a lot of smoke, which is normal. The air fryer still contains grease residue from the previous cooking program; ensure that you clean the air fryer after each cooking program.
The Mi Home/Xiaomi Home app is not the latest version; update the Mi Home/Xiaomi Home app to the latest version. The Wi-Fi signal is weak; move to a location where the signal is strong enough.